Contacting Support or a Customer

Non-Live Support:

If you have questions not related to a route, submit a request here. Some issues you can reach out about included:

• Driver registration issues
• Payment/direct deposit inquiries
• Warehouse location information
• Driver Feedback

Live Support:

Live support is available in-app from at least 1 hour prior to launch, until all drivers are off the road. Contact live support while you are on a route and support will assist you as soon as possible. See screenshots here

• When messaging with support remember to provide the following:
  • Route number
  • Stop number
  • Information related to the issue you are experiencing

Contacting a Customer

If you need to contact a customer, select Call Customer (if available) on the delivery page while you are on a route.